Shipping Information
At CREDOOM, we are proud to offer FREE shipping on all orders for our valued customers!
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed off to our shipping carrier and is in transit to your address. During peak times or holidays, processing times may extend to up to 7 business days.
Estimated Shipping Times
The estimated delivery time of your package refers to the overall transit time after your order has been dispatched to the carrier. This depends on various factors, the most important being your location. Please see the estimated delivery times according to your country of residence:
United States: 5-14 days
Canada: 5-14 days
United Kingdom: 7-14 days
Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. For worldwide shipments, unexpected customs delays may also occur, increasing the overall delivery timeframe.
Order Changes and Accurate Shipping Details
It is your responsibility to provide accurate and complete shipping details at checkout. Incomplete or incorrect addresses may delay processing or result in cancellation. If our system detects any address issues, our support team will email you within 3 business days for verification. If no response is received within this timeframe, we reserve the right to cancel your order.
If you realize an error in your shipping details, please email us at info.credoom@gmail.com within 24 hours of placing your order. We will do our best to accommodate your changes, but we cannot guarantee modifications after this timeframe.
Delayed Delivery
At CREDOOM, we understand how important timely delivery is and strive to process all orders as quickly as possible. However, delays may occur due to factors outside our control, including:
- Courier delays (e.g., weather disruptions, transportation issues)
- Customs clearance for international orders
- Payment or address verification issues
If such issues arise, we will notify you promptly and work with the courier to resolve them. Please note that CREDOOM cannot guarantee exact delivery dates and is not liable for delays caused by external factors. However, we are committed to keeping you updated and assisting in resolving any problems.
Lost or Stolen Packages
Once your package has been handed off to the courier, it is out of our control. If your package is lost or stolen:
- Contact us at info.credoom@gmail.com, and we will assist you.
- File a claim directly with the courier, as they may require additional information.
While CREDOOM is not responsible for lost or stolen packages, we will work with the courier and provide updates. Depending on the circumstances, we may offer a replacement if the package cannot be located.
Shipping Policy Changes
CREDOOM reserves the right to update this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the latest version before making a purchase. By placing an order and using our products, you agree to this policy, including any updates.
If you have questions or concerns, please don’t hesitate to contact us at info.credoom@gmail.com. We’re here to help!