Refund and Return Policy

At CREDOOM, we are dedicated to providing you with products that make a difference in your daily life. We are confident in the quality and effectiveness of our products, and we encourage you to use them for at least 14 days before requesting a return. If you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at info.credoom@gmail.com.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, the order will have entered the processing phase, and we may not be able to accommodate your request. If you cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We are confident in the effectiveness of our products and encourage you to try them for at least 14 days to experience their benefits fully. If you are still not satisfied, you can return your items within 60 days under our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or emailing us at info.credoom@gmail.com. To expedite your request, please include your Order Number or the Name and E-Mail Address used to place the order.

Damaged Items

We take extra care in packaging to ensure your order arrives in perfect condition. An item is considered damaged if it has a defect or is physically broken. Packaging damage (e.g., dented boxes) does not qualify as a damaged product if the product itself is in good condition.

If your item arrives damaged, please notify us within 72 hours of delivery by emailing info.credoom@gmail.com with clear photos of the damage. Once verified, we will replace the item at no additional cost. Please note, we do not refund or replace items damaged due to normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order promptly, we cannot be held responsible for delays caused by couriers, customs, or other factors beyond our control. If you encounter any delivery issues, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is your responsibility to provide the correct shipping address at checkout. If you enter an incorrect address and do not notify us within 24 hours of placing your order, we cannot offer a resend or refund.

Policy Updates

We reserve the right to update or modify this Refund and Return Policy at any time. It is the customer’s responsibility to review the latest version before making a purchase. By purchasing and using CREDOOM products, you agree to the terms of this Refund and Return Policy.

If you have any further questions, please don’t hesitate to reach out to us at info.credoom@gmail.com. We’re here to help!